Cellular Operators (GSM/CDMA) / Basic Telephone Operators / Organizations/Banks/Newspapers/TV Channels/BPO's etc.. can now manage, synchronize, and co-ordinate service interactions across a broad range of communications channels including the Web, email, telephone,voice, fax, SMS.

NTS 1Box helps organizations remain competitive and successful by minimizing the total cost of operations, improving service effectiveness, and providing full 24x7 customer service availability.

NTS1box also includes support for the Microsoft Outlook and Using either of these programs allows remote access to your voice, fax, and email messages through the Internet. Or use the "pack and go" feature and connect in the office or hotel room, download your fax and voice messages along with your emails to your laptop, then process them off-line when you have a chance. The voice and fax messages are automatically sent along with your email when you reconnect and synch your laptop up to your main system.

Subscriber Benefits

Unified Messaging provides subscribers with the ability to stay in touch with all their message providers, whether they send information by means of voicemail, email or fax; the subscriber can receive that information on any available terminal anywhere, anytime.
Unified Messaging provides subscribers with the ability to handle incoming information, from whatever source, in the manner which is most convenient at any specific moment in time - as a text message, as a voice message or as printed output - and reply in any format. As far as the subscriber is concerned, it frees the content of the message from the constraints of the format in which it was sent.

Operator Benefits

For the operator, Unified Messaging represents a means of becoming a total messaging provider for subscribers. Operators can, for example, either set up their own email service for subscribers or let them integrate existing providers into the service; in either case, email messages can be accessed by means of a telephone call from a fixed, mobile.

Unified Messaging helps the operator by:

*Increasing differentiation - Defining the operator as a provider of advanced services.
*Increasing exposure - By permitting Web Services, Internet users can send messages in different formats utilizing Unified Messaging features to subscribers.
*Increasing usage - Users will dial in more often to check the status of email as well as fax and voice messages.
*Increasing airtime - Longer calls utilizing text-to-speech services to listen to email headers and messages.
*Reducing churn - Creation of a comprehensive Personal Address Book (PAB) containing the subscriber's list of names, numbers and aliases encourages subscriber loyalty to the operator.

Feature and Uses List

1 Voice to Email
Users will be able to send emails using their mobile phone. They will log on to the IVR system by calling a predefined number. By using the menu, they will access the store feature and record their message. Once finished, they can enter the email address of the recipient or the nickname of one of their address book contacts. After the storage of these details, the message will be sent as email to the designated addresses.

2 Voice to Fax
Users will be able to send fax using their mobile phone. They will log on to the IVR system by calling a predefined number. By using the menu, they will access the store feature and record their message. Once finished, they can enter the fax number of the recipient or the nickname of one of their address book contacts. After the storage of these details, the message will be sent as fax to the designated numbers

3 Email to Voice
Users will be able to send voice mails using the web interface. They will log on to the web interface using the Internet. They can use the send message option. In the send message page, he can choose to send the message as a voice mail and enter the recipient phone number(s). After the storage of these details, the message will be sent as a voice mail to the designated numbers

4 Email to Fax
Users will be able to send voice mails using the web interface. They will log on to the web interface using the Internet. They can use the send message option. In the send message page, he can choose to send the message as a voice mail and enter the recipient phone number(s). After the storage of these details, the message will be sent as a voice mail to the designated numbers

5 Fax to Email
Users will be able to send emails using the fax machines. They can send the fax to the mobile numbers of the oasis users as if sending fax to any other machine. The fax cards located at the Oasis premises will receive the message. The message will be stored as a message in the UMS database. When the users log on the UMS web interface, they will be able to see this fax message as email and the data will be in the form of an image attached to the email.

6. SMS To Landline
Users will send a SMS to a short-code (like 555) <Landline Number > <SMS message>. UMS Software will dial out the landline number and read out the SMS.

7 New Message Alert Notification
When ever there is a arrival of new messages, mails, Fax, UMS will automatically alert user about the arrival by SMS or a ring and speech.

8 Web to SMS
This feature allows user to send a long SMS to a Mobile number form his UMS account from the website.

9 SMS to Email
A user sends a SMS to any email ID in the word by sending SMS to a service port.

Web Interface

1 Login Credentials
There will be a doorway page to get entry into the system. The user has to enter his phone number and his web password to get access to his messages.

2 Home Page
Upon being validated, the user home page will be displayed. Here he will be able to see his login as well as the number of various voice, fax and email messages in his account. He will also be presented with a menu to access different parts of the web interface.

3 Unified Messages Screen
This screen will list all the messages available in the user's account. He will have an option to read, forward or delete all the messages. Every message will have an icon next to it displaying the type of the message (email, voice, fax).

4 Address Book Management
The user will have an address book associated to his account. He can add, update and delete entries present in his account. He can associate nicknames to each entry for quick access.

5 Sending Messages
This screen will enable the user to compose and send various types of messages. He can choose to send the message as fax, voice or email. He can also provide nicknames of recipients from his address book in place of complete fax number or email address or mobile number and the system will automatically decide where to send his message.

6 Managing Folders
The users will be allowed to maintain various folders for quick and ordered access to his messages. As soon as an account is created, the user gets the following folders
INBOX
Sent-Mail
Drafts
Trash
He has the option to create more folders and place messages in them as he wishes.

7 Managing Personal Information
This screen will enable the user to maintain his personal information like addresses, phone number, fax number, other email address etc. He will be able to update this information as and when required.

Accessibility

1 Fax
Users will be able to send fax messages and receive them over the web interface of the UMS.

2 Web Site
Users can send and receive emails through the various interfaces of UMS. They can send and receive email through
Mobile phone using the IVR system
Fax machines
Web interface

3 Phone
The IVR system in this UMS will enable the user to have access to all his messages over the phone. He will be presented with a menu-based access to the system where he can read, compose, delete and forward all his messages as well as use his address book in composing messages.

NTS1Box Unified Messaging System Diagram

Requirement for NTS1BOX

1. Windows 2000 Server Machine with 30 Channel Intel Dialogic card with E-1 R2MF connectivity and NTS1BOX Software.
2. Linux Server with MySQL, Apache Server, Email Server and UMS Software
3. 1 Global IP for the Linux Machine
4. E1 Connectivity for the Dialogic Card
5. Domain name for UMS website
6. Service Number to access UMS from Phones

To know more about this product get in touch with our Product Specialist at productspecialist@nts-world.com