With a multifold growth and penetration of Mobile Phones in urban and rural areas, Interactive Voice Response (IVR) Systems have become a base of communication and automation of business processes. IVR is no longer just a call forwarding application which makes you hear a Voice Greetings and asks to enter the choice to get your call across various departments, it has come way ahead to completely automate simple and complex business communication processes from Complaint logging, Voice broadcasting, Voice Alerts to Phone payment gateways, paying utilities and Shopping on Mobile.
We are experiencing IVR in every walk of life today and its going to grow with more education and improving the technology.
NTS with its IVR Environment as the platform for your system and the customized IVR Applications, is capable of turning your ideas into efficiently working concepts. We conceptualize, develop and execute IVR related Applications for your organisation whether small or large. Our dedicated Team of IVR Application developers has years of experience to guide you at every step.
We have worked with several verticals like
1. Voice Portal for media houses, value added service providers
2. Call Centers for Inbound and Outbound operations
3. Outbound IVR System for surveys, polling, voice SMS, bulk voice messages
4. Customer Support by logging complaint online, rectifying by support engineer on phone
5. Hospital for appointment scheduling, patient next visit alert etc.
6. Hospitality industry : hotel information, hotel booking, call logging, voice mail etc.
7. Customised integration with existing CRM and ERP Software
8. Predictive Auto Dialer for call center
Feel free to contact us and share your idea for an IVR System, we assure you a prompt and precise guidance in achieving the same.