Sikkim Manipal University, recognized by the Distance Education Council, UGC and HRD Ministry, the programs of SMU-DE today caters to more than 4lakh+ students across India through 6500 mentors and 725+ learning centers.
SMU-DE was accepting the Inquiries from Prospective Students looking for information about various Courses and Admissions from its Website. There was a lag time between recieving the Inquiry and contacting back the Student for counseling as it took time to route it to respective Center and Counselor.
NTS enabled the Web Application which process the Student Inquiry to automatically generate a Call conference between the Student and the Counselor of particular College in which Student has shown interest. The Call is initiated within 30 seconds of prospective Student submitting the Inquiry Form.
System did not only help the Student but also worked a charm for SMU-DE. The Response time was reduced from days to seconds and Prospect gets to talk with Counselor of College of his interest immediately. System highly improved the process of exchaging information ad maximisig the chance of Admission.