A Client based out Mumbai was looking for an IVRS based solution to screen out the qualified Contestants for a very popular Game Show on Sony Television. Objective was to develop a very interactive System whereby potential Participants could call to register themselves and undertake a Quiz. The successful Participants are further filtered out to appear in the Game Show on TV.
NTS came out with an accurate Solution whereby at first stage a Database of Callers was collected (the Callers were asked to send SMS to a Shortcode). Agents at the Support Desk used Predictive Dialer to call out the Registered User and upon sucessful Call and manual verification the Call is transferred to the IVR.
Ones the Call is transferred to IVR, User is asked to feed in details like date of Birth, Age, Profession etc by punching appropriate keys on the Phone. Finally few Random General Knowledge and IQ questions are asked to the User which have to be replied in given time. Upon the completion of Quiz the User is informed that he shall be contacted if his replies were all correct and he is one of the Luck Draw winners.
Whole System worked on a very accurate timing, key punches recognition, user activity controlling and most importantly usability.
Lacks of Entries were automatically screened and Shortlisted within a few Weeks time using our IVR Solution.
IVRS works as a great tool to automatically Screen out the qualified Participants weather it is a game Show, a Recruitment process or even potential Attendants to a Conference.