Problem
SMU-DE was accepting the Enquiries from Prospective Students looking for information about various Courses and Admissions from its Website. There was a lag time between recieving the Enquiry and contacting back the Student for councelling as it took time to route it to respective Center and Councellor.

Solution
NTS enabled the Web Application which process the Student Enquiry to automatcally generate a Call conference between the Student and the Councellor of particular College in which Student has shown interest. The Call is initiated within 30 seconds of prospective Student submitting the Enquiry Form.

Syetem did not only help the Student but also worked a charm for SMU-DE. The Response time was reduced from days to seconds and Prospect gets to talk with Councellor of College of his interest immediately. System highly improved the process of exchaging information ad maximisig the chance of Admission.

Recently we have integrated Click to call for an Online Career Counseling Portal which offers a chance to the registered students to talk to various Subject Experts. So far this consultation was Text Chat based however with Click to Call Application we have given it a Voice functionality. Now Students can directly get connected on Phone with Expert to seek advice and suggestion. Registered Students are allotted a  fixed “Talk time” which the consume by clicking on “Talk to Expert” Button. Best is the Portal has control over not displaying direct numbers of experts, Calling timings, recording the conversation etc.

Nonetheless, this feature has added another revenue stream by charging Students for this voice consultation.

We look forward for more such ideas!

NTS has offered a completely Hosted Platform to operate these services in Uganda

User shall enter his name and phone number and after hitting “Dial a Tally Expert”, he shall be connected with the Support Team of tally over Phone within seconds.

http://www.tallyacademy.in/tally-faq-news-blog/2010/11/25/dial-to-tally-expert/

Services could be seen at http://www.tallysolutions.com

NTS came out with an accurate Solution whereby at first stage a Database of Callers was collected (the Callers were asked to send SMS to a Shortcode). Agents at the Support Desk used Predictive Dialer to call out the Registered User and upon sucessful  Call and manual verification the Call is transferred to the IVR.

Ones the Call is transferred to IVR, User is asked to feed in details like date of Birth, Age, Profession etc by punching appropriate keys on the Phone. Finally few Random General Knowledge and IQ questions are asked to the User which have to be replied in given time. Upon the completion of Quiz the User is informed that he shall be contacted if his replies were all correct and he is one of the Luck Draw winners.

Whole System worked on a very accurate timing, key punches recognition, user activity controlling and most importantly usability.

Lacks of Entries were automatically screened and Shortlisted within a few Weeks time using our IVR Solution.

IVRS works as a great tool to automatically Screen out the qualified Participants weather it is a game Show, a Recruitment process or even potential Attendants to a Conference.

Similar kind of concept could be utilized for automated Appointment Reminder by Hospitals, Clinics, Salons, Professional service providers and so on.

Read more about NTS IVR Pill Reminder Services at our IVRS Blog

NTS has recently implemented Pill Reminder service for a Chain of Hospitals in Mumbai.

Any potential Lead on IndianYellowPages.com shall now have an option to connect to the Merchant for FREE over Phone within seconds. It doesn’t only help in improving conversion ratio but also works as a great tool for Lead capturing. Potential Lead clicks on the “Call us Now” button displayed on Merchant’s Listing and put his Name & Phone Number. As soon as Call button is hit, NTS Click to Call Solution dials out the calls and connect them. There is an IVR element involved which controls the Call process, Call progress, Cutomised Voice Greetings, Option of a Voicemail in case Merchant is unable to take up call etc.

Solution is enhanced by SMS Interactivity, after a successful call or a Voice mail Merchant and Lead are notified immediately with an SMS about contact numbers.

NTS has delivered the solution based on API integration and it comes completely as a White Label Solution.

NTS has developed and launched one of the most unique IVR services in world for Trivendrum based “Christ Gen Media”. The efforts made by Christ Gen Media which is the only “Christian Media Ministry from India Sub Continent” to Broadcast Bible over IVR reaped the functional system in less than 6 weeks time.

This Unique IVR has been launched for public access from today. More importantly its a Call back services. Users shall dial in the System and get disconnected immediately. System shall call back the user and play the Menu to select from various options like Listen to Audio Bible, Christian Songs, Daily Devotion, Today’s Sermon etc. User is given a choice to chose from old Testament and new Testament. Further User can chose a particular Chapter to be played from a specific book.

Presently the System is working in 2 languages i.e. English and Malayalam, Christ Gen Media has plans to put Hindi and Tamil versions soon too.

All the very best to Christ Gen Media for this great effort!

It will be pleasure to meet any one in the VAS Seminar. For any prior appointment, one may mail at info@nts-world.com.

Niche Tech Services and Rajasthan Patrika joined hands 5 years back to start with SMS VAS (All India in various operators) which was then extended to IVR VAS also to offer services in Rajasthan Circle in BSNL. After this launch 56969 IVR services are now available across India to all Reliance GSM and CDMA subscribers.