Smart Connection Solution for Sikkim Manipal University

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May
3

Sikkim Manipal University, recognised by the Distance Education Council, UGC and HRD Ministry, the programs of SMU-DE today caters to more than 4lakh+ students across India through 6500 mentors and 725+ learning centers.

Problem
SMU-DE was accepting the Enquiries from Prospective Students looking for information about various Courses and Admissions from its Website. There was a lag time between recieving the Enquiry and contacting back the Student for councelling as it took time to route it to respective Center and Councellor.

Solution
NTS enabled the Web Application which process the Student Enquiry to automatcally generate a Call conference between the Student and the Councellor of particular College in which Student has shown interest. The Call is initiated within 30 seconds of prospective Student submitting the Enquiry Form.

Syetem did not only help the Student but also worked a charm for SMU-DE. The Response time was reduced from days to seconds and Prospect gets to talk with Councellor of College of his interest immediately. System highly improved the process of exchaging information ad maximisig the chance of Admission.